Denise Rachow

Government Affairs 

& Client Programs

Meet Denise

Denise, a Patient Portal Coordinator and Meaningful Use Specialist. joined our family in 2012. Denise is a knowledge expert when it comes to NextGen® Patient Portal. She has assisted more than 100 practices with Patient Portal implementation. As a member of the Government Affairs team, she is always willing to lend a hand to ensure our clients are successful.

Her Hometown:

Wilson, NC

The Most Random Item On Her Desk:

Her Aloe Plant

One Food Item She Could Live On Forever:

Pizza

Her Personal Motto/Mantra Is:

"Pay it forward. Always be happy and helpful. You never know what someone else may be going through that day at that moment, and a smile or a kind word may make their day a better day.

Her Favorite Sports Team:

North Carolina State - "Go Pack"

Why Denise loves TSI Healthcare:

"I love people and technology. I enjoy helping others understand the technology we offer and how it can make their lives at work simpler."

TSI Healthcare Top 5: Questions To Ask When Replacing Your EHR

Alerie Stiles

Client Relations Manager

TSI Healthcare® is committed to partnering with rheumatologists across the nation to deliver a user-friendly EHR that features rheumatology-specific EHR content. In our recent webinar, we revealed EHR pain points shared with us by actual rheumatologists. TSI Healthcare also provided our audience with questions to ask EHR vendors when looking for a rheumatology-specific solution.
To hear our entire webinar and download the rheumatology EHR replacement tip sheet “Top Five Questions To Ask When Replacing Your EHR,” see below. I've also included the top three pain points shared by rheumatologists during our webinar.

1. "My EHR was clearly designed for dermatology, not rheumatology."
   
2. "My providers are not documenting everything because it takes way too long."
   
3. "I don't have the time or the resources to make sure my EHR company is keeping up with changes to rheumatology and federal regulations."

Download The Rheumatology EHR Replacement Tip Sheet

Listen To The Entire Webinar

Explore Our 500+ Rheumatology Enhancements

TSI Healthcare Ranks Number 1 Worldwide In Customer Service

TSI Healthcare Ranks Number 1 Worldwide In Customer Service

CHAPEL HILL, NC – April 8, 2016 – TSI Healthcare, a national leader in the sales and support of customized NextGen® Practice Management and Electronic Health Record solutions, added another accolade to its growing list of achievements. TSI Healthcare took home the top Stevie Award in the “Healthcare, Pharmaceuticals, and Related Industries” category at the 2016 Stevie Awards for Sales & Customer Service. This honor follows recent recognition from Black Book for top rankings in “Specialty Content” and Modern Healthcare as one of the “Best Places to Work in Healthcare.”

The Stevie Awards for Sales & Customer Service, informally known as the “Oscars” of Customer Service, are awarded to the world’s top sales, business development, contact center, and customer service teams. More than 2,100 nominations from organizations of all sizes and industries worldwide were evaluated in this year’s competition. Award recipients for other categories included Cisco, Delta, Marriott Vacation Club, and iHeart Media.

“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential role that customer service plays in business success,” said Michael Gallagher, president and founder of the Stevie Awards. “The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation.”

As part of the selection process, TSI Healthcare was judged on a number of factors, including customer satisfaction, industry accomplishments, and innovative programs. TSI Healthcare earned the top award for its commitment to “concierge-style” support and hand-held approach to healthcare reform. Amidst the far-reaching and ever evolving changes to the healthcare industry, TSI Healthcare exceeded judges’ expectations with their commitment to providing platinum-level customer service to each physician client.

“As healthcare reform continues to become more strenuous to physicians, the service teams behind the products must be exceptional,” said David M. Dickson, Jr. “This award is a testament to the culture of TSI Healthcare. We remain committed to providing each client with a complete customer service experience unmatched by anyone else and we are honored by this repeat recognition from the Stevie Awards.”

About TSI HealthcareTSI Healthcare, founded in 1997, is a national leader in the sales and support of customized NextGen® Practice Management and Electronic Health Record solutions. TSI Healthcare’s solutions are designed to meet the unique needs of specialty practices through specialty specific EHR content, top ranked service, and award winning software. In addition to core products powered by NextGen, TSI Healthcare also offers Patient Portal, Population Health Management, Revenue Cycle Management, cloud hosting, and more. TSI Healthcare’s support and service teams include NextGen Certified Professionals, clinicians, and former practice administrators. For more information, visit www.tsihealthcare.com or call 800-354-4205.

About The Stevie AwardsThe Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. A seventh program, the Stevie Awards for Great Employers, will debut in April 2016. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.

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Client Success - Jay Salliotte

Client Success Story: Jay Salliotte

Problem: Support "On our old [EHR] system I did everything. I had to research everything. I got very little help from our vendor." Solution: TSI Healthcare "TSI Healthcare has really freed up a lot of my time because I can put all of those support calls right into TSI Healthcare. I don't have to worry, I know it's in good hands." By The Numbers: 99% Satisfaction Rating Stevie® Award Winner for Customer Service (2015 & 2016) 80% of Personnel Focused Directly on Customer Support

Employee Spotlight: Nicole Carter

Employee Spotlight: Nicole Carter

. . Meet Nicole! Nicole, the Manager for Value Based Services, joined our family in 2010. Nicole's organizational skills and vast knowledge of the NextGen EHR system benefit not only the Government Affairs Team at TSI Healthcare but also the many clients that she assists with Meaningful Use and other projects. Nicole was a recipient of TSI Healthcare's Outstanding Commitment to Excellence and Leadership Award in 2015. Get to know Nicole better... Her hometown: Weddington, NC Currently playing on her playlist: Prince, DMB, Incubus One food item she could live on forever: Hummus Favorite part of her job: Helping a client who faced a lot of challenges successfully attest for Meaningful Use! Favorite sports team: The Ohio State Buckeyes Why Nicole loves TSI Healthcare: "You have the ability to grow into new roles depending on your interests!