TSI Healthcare Ranks Number 1 Worldwide In Customer Service

TSI Healthcare Ranks Number 1 Worldwide In Customer Service

CHAPEL HILL, NC – April 8, 2016 – TSI Healthcare, a national leader in the sales and support of customized NextGen® Practice Management and Electronic Health Record solutions, added another accolade to its growing list of achievements. TSI Healthcare took home the top Stevie Award in the “Healthcare, Pharmaceuticals, and Related Industries” category at the 2016 Stevie Awards for Sales & Customer Service. This honor follows recent recognition from Black Book for top rankings in “Specialty Content” and Modern Healthcare as one of the “Best Places to Work in Healthcare.”

The Stevie Awards for Sales & Customer Service, informally known as the “Oscars” of Customer Service, are awarded to the world’s top sales, business development, contact center, and customer service teams. More than 2,100 nominations from organizations of all sizes and industries worldwide were evaluated in this year’s competition. Award recipients for other categories included Cisco, Delta, Marriott Vacation Club, and iHeart Media.

“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential role that customer service plays in business success,” said Michael Gallagher, president and founder of the Stevie Awards. “The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation.”

As part of the selection process, TSI Healthcare was judged on a number of factors, including customer satisfaction, industry accomplishments, and innovative programs. TSI Healthcare earned the top award for its commitment to “concierge-style” support and hand-held approach to healthcare reform. Amidst the far-reaching and ever evolving changes to the healthcare industry, TSI Healthcare exceeded judges’ expectations with their commitment to providing platinum-level customer service to each physician client.

“As healthcare reform continues to become more strenuous to physicians, the service teams behind the products must be exceptional,” said David M. Dickson, Jr. “This award is a testament to the culture of TSI Healthcare. We remain committed to providing each client with a complete customer service experience unmatched by anyone else and we are honored by this repeat recognition from the Stevie Awards.”

About TSI HealthcareTSI Healthcare, founded in 1997, is a national leader in the sales and support of customized NextGen® Practice Management and Electronic Health Record solutions. TSI Healthcare’s solutions are designed to meet the unique needs of specialty practices through specialty specific EHR content, top ranked service, and award winning software. In addition to core products powered by NextGen, TSI Healthcare also offers Patient Portal, Population Health Management, Revenue Cycle Management, cloud hosting, and more. TSI Healthcare’s support and service teams include NextGen Certified Professionals, clinicians, and former practice administrators. For more information, visit www.tsihealthcare.com or call 800-354-4205.

About The Stevie AwardsThe Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. A seventh program, the Stevie Awards for Great Employers, will debut in April 2016. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.

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Client Success - Jay Salliotte

Client Success Story: Jay Salliotte

Problem: Support "On our old [EHR] system I did everything. I had to research everything. I got very little help from our vendor." Solution: TSI Healthcare "TSI Healthcare has really freed up a lot of my time because I can put all of those support calls right into TSI Healthcare. I don't have to worry, I know it's in good hands." By The Numbers: 99% Satisfaction Rating Stevie® Award Winner for Customer Service (2015 & 2016) 80% of Personnel Focused Directly on Customer Support

Employee Spotlight: Nicole Carter

Employee Spotlight: Nicole Carter

. . Meet Nicole! Nicole, the Manager for Value Based Services, joined our family in 2010. Nicole's organizational skills and vast knowledge of the NextGen EHR system benefit not only the Government Affairs Team at TSI Healthcare but also the many clients that she assists with Meaningful Use and other projects. Nicole was a recipient of TSI Healthcare's Outstanding Commitment to Excellence and Leadership Award in 2015. Get to know Nicole better... Her hometown: Weddington, NC Currently playing on her playlist: Prince, DMB, Incubus One food item she could live on forever: Hummus Favorite part of her job: Helping a client who faced a lot of challenges successfully attest for Meaningful Use! Favorite sports team: The Ohio State Buckeyes Why Nicole loves TSI Healthcare: "You have the ability to grow into new roles depending on your interests!

Employee Spotlight: Kelly Giles

Meet Kelly! Kelly, the Help Desk & Quality Assurance Manager at TSI Healthcare, joined our family in October of 2011. Kelly illustrates the true essence of teamwork through her positive attitude, dedication, and commitment to excellence. She is always courteous, polite and goes above and beyond to ensure that each client request is met in a professional and timely manner. Get to know Kelly better…

Revealed: The Secrets to a Great Revenue Cycle Strategy, Part 2

Welcome to the 2nd installment of our 3 part series as we examine the key components to a great revenue cycle strategy. We learned in part 1 that there are no secrets to revenue cycle strategy. Instead, there are basic principles that, when properly followed either by your billing staff or your Revenue Cycle Management (RCM) services provider, will enable you to get better medical revenue cycle results.

The first three operational principles: Collect patient balances the same day of service Verify patient insurance eligibility Implement a triple clean claims scrubbing process (click here to review those principles in detail) The next three operational principles: Remind Patients of Appointments. No-shows are a very costly component of any practice. According to the MGMA, most medical practices average a 5-7% no-show rate. While there are many strategies for managing no-shows, including no-show penalties, overbooking and collecting advance deposits for some specialties to name a few, the best strategy is a tailored and consistent automated appointment reminder program. Place someone at your practice in charge of measuring the effectiveness of automated appointment reminders based on timing and frequency. I’d also encourage you to request confirmation from your patients for appointments and track this. Population Health and Patient Portal are two effective systems utilized by our firm. Tracking and Preventing Claim Denials. Finding why your claims are getting denied, ranking them by denial code and payer, and then systematically fixing them at the source can dramatically impact both practice cash flow and operational efficiency. As is often the case, you will likely find that 20% of the denial codes account for 80% of your denials. Most claims clearinghouse solutions have this information readily available and it is just a matter of assigning the tracking and fixing of denials to a team member. Often denials result from something as simple as an incorrect referring provider number or provider linkage errors up to more complicated improper use of modifiers, etc. No matter the reason, most denials can be fixed, often by examining why they occur and fixing them at the source of your front-end processing. Clean claims rates should be in the 94-98% range. Manage Insurance Underpayments. Loading fee schedules and producing a regular under/overpayment report will be very beneficial in identifying any insurance underpayments and making the necessary adjustments. Setting up access to payer websites will help you gain access to these fee schedules which can often be imported by your PM System. Also producing reports which identify any time you receive payment of 100% of a payer’s allowed amount will be helpful in identifying where your fee schedule may need a bit of tweaking. Measuring these vital operational components and then implementing an ongoing strategy toward their optimization can pay substantial dividends in today’s challenging world of increased provider demands and shrinking reimbursement. Check back with us soon where we complete this series with a look at the final components of optimizing your revenue cycle management.

David Dyer Vice President of RCM Group Services and Business Development

Employee Spotlight: Shawn Daugherty

Meet Shawn Shawn, the Team Lead for Technical Services Group at TSI Healthcare, has been with our family for over 3 years. Sporting zombie apocalypse public service announcements at his desk, it's never a dull moment when working with Shawn. He has proven time and time again to be a valuable asset, winning awards for Above and Beyond in Quarter 1 2013, Technical Services Group MVP in 2013, and Rookie of the Year in 2012. Get to know Shawn better…

TSI Healthcare Turns Users into Payment Experts in Just 10 Minutes with Latest Webinar

TSI Healthcare, together with TransFirst, offers a fully integrated Payment Processing through NextGen Enterprise Practice Management (EPM) and NextGen Patient Portal.  Our recent webinar provided an overview of the solution, touching on key time and money saving points for its audience of providers, practice administrators and chief operational officers. To hear the webinar and download a pdf of the presentation, visit our Events Page. Below are a few of the Frequently Asked Questions from the webinar.


What would my merchant processing rates be with this solution?
Rates are dependent on a number of factors. TransFirst will complete a unique analysis for each client. Rates are very competitive and we can often meet or beat existing rates.


What if we don’t like the solution?
With TransFirst, there are no contract terms or early cancellation fees. If you need to cancel and return to your previous solution you only need to let us know.


Why are ACH (electronic checks) less expensive than a credit card transaction?
An ACH transaction is moving money through the banking system so the fees are typically $.25 – $.35 each. A credit card transaction has the fees assigned by that card association (ie Visa, Mastercard, etc.) and those costs are higher.


How do I learn more about TransFirst?
Call us at (800) 354-4205.


Be sure to visit our Events Page to register for additional upcoming webinars.