TSI Healthcare, together with TransFirst, offers a fully integrated Payment Processing through NextGen Enterprise Practice Management (EPM) and NextGen Patient Portal. Our recent webinar provided an overview of the solution, touching on key time and money saving points for its audience of providers, practice administrators and chief operational officers. To hear the webinar and download a pdf of the presentation, visit our Events Page. Below are a few of the Frequently Asked Questions from the webinar.
What would my merchant processing rates be with this solution?
Rates are dependent on a number of factors. TransFirst will complete a unique analysis for each client. Rates are very competitive and we can often meet or beat existing rates.
What if we don’t like the solution?
With TransFirst, there are no contract terms or early cancellation fees. If you need to cancel and return to your previous solution you only need to let us know.
Why are ACH (electronic checks) less expensive than a credit card transaction?
An ACH transaction is moving money through the banking system so the fees are typically $.25 – $.35 each. A credit card transaction has the fees assigned by that card association (ie Visa, Mastercard, etc.) and those costs are higher.
How do I learn more about TransFirst?
Call us at (800) 354-4205.
Be sure to visit our Events Page to register for additional upcoming webinars.
Showing posts with label Patient Portal. Show all posts
Showing posts with label Patient Portal. Show all posts
Wednesday, May 28, 2014
Tuesday, February 21, 2012
Does Social Media Have a Place in Healthcare?
Chris Foster, principal at Booz Allen Hamilton consulting firm, recently provided insight about how social media is changing the traditional doctor/patient relationship. His three ways include: patient empowerment, real-time information and instantaneous feedback, and improved doctor/patient relationships1. As TSI Healthcare also explores the benefits of social media, let’s explore how social media empowers patients and providers and real-time information with instantaneous feedback improves doctor/patient relationship.
Patients are entering their doctors’ offices armed with more information and ready to advocate for their health needs. This information is coming from health forums like WebMD, twitter, peer discussions, and the use of powerful search engines. Websites similar to the college staple ratemyprof.com allow patients to essentially “ratemydoc” and compare experiences and options available to them. The massive amount of information allows patients to possess more control over their healthcare experience.
Real-time information with immediate feedback particularly panders to the millennial generation who tends to seek constant connection. Other generations can also take advantage of this increased communication. Elders struggling with chronic diseases can post daily self-test measures to be monitored by a physician or nurse with feedback for that day. Patient portals are particularly useful for physician offices attempting to increase their doctor/patient relationship. For example, TSI Healthcare’s Patient Portal allows patients to “ask a nurse” or “ask a billing specialist” when questions arise about prescription doses or paying their bills. In addition, millennials can take advantage of online scheduling and prescription refill requests.
The road has already been forged for you to use social media to benefit your practice. Create a free Facebook or Twitter page to keep patients up to date on events, recalls, and other important information. Or check out TSI Healthcare's twitter and facebook pages to get an idea of what you can do with such pages. If you want to take it further, use a patient portal to increase communication between the doctor and their patient creating both an empowered patient and the option for real-time information and feedback.
End Notes
1. 1. Foster, Chris. "3 ways social media is transforming the doctor-patient relationship." Government Health IT. MedTech Media, 2012. Web. 19 Jan 2012. <http://www.govhealthit.com/news/3-ways-social-media-transforming-health-care>.
Friday, February 10, 2012
How to Increase Patient Portal Registration
After touting the merits of patient portal, it’s only fair to share some tips about how to increase registration and utilization of your patient portal. TSI Healthcare has noted portals take a few months to really get up and running as patients need time to make an office visit and then register online. Patient portal is worth the investment as it better links providers with their patients. We’ve gathered tips and tricks from our clients who’ve already successfully introduced NextGen Patient Portal to their patients!
Here are some of TSI Healthcare’s tips to increase utilization:
1. Place brochures at check-in, check-out, and in the waiting room advertising the perks of patient portal—such as a faster way to get lab results or refill prescriptions!
2. Use appointment reminder cards with information about patient portal and, if applicable, the online scheduling feature.
3. When patients call in to refill an Rx, remind them of their ability to refill their Rx at their own convenience online.
4. Place a computer in the waiting room so patients can use their wait time to register with the support of office staff or even complete new patient paperwork.
Here are some of TSI Healthcare’s tips on how to leverage patient portal to benefit your practice:
1. Email patients applicable awareness information. For example, use your patient portal to email all female patients over 40 years some Breast Cancer awareness information or a reminder to make a mammogram appointment during February, Breast Cancer Awareness Month. This website features a comprehensive list of health observances: http://healthfinder.gov/nho/nho.asp
2. Encourage patients with chronic diseases to track important self-test measures such as glucose levels to be routinely monitored by a health professional in between office visits.
3. Email patients pertinent practice information like closings and holiday hours.
2. Encourage patients with chronic diseases to track important self-test measures such as glucose levels to be routinely monitored by a health professional in between office visits.
3. Email patients pertinent practice information like closings and holiday hours.
The key to utilizing patient portal is getting your patients online and interacting with their portal. Having an office staff—including physicians and nurses—talking about the key features of your patient portal will help increase your patients’ interest in their patient portal. TSI Healthcare is dedicated to your adoption success!
Monday, February 6, 2012
A Look at Patient Portal Demand
Over the past year TSI Healthcare has seen increased interest from practices for information about how to transition their practice into the 21st century. With online banking, shopping, and restaurant reservations available these days, physician practices want and need to catch up! Here’s some information on Patient Portals and be sure to check out TSI Healthcare’s Patient Portal offering.
Patient Portal is an online tool allowing patients to access their health information and communicate with their provider, ultimately creating a more educated health consumer. Typically, a patient portal is an add-on to your current EHR system, but some wonder if it is worth the investment.
Studies demonstrate patients’ desire to utilize a patient portal. Recently, 72% of consumers polled reported that they would use patient portal or another tool to assist them in paying bills and communicating with providers. It’s not just young adults seeking these services either: 67% of the baby boomer generation (born 1946-1964) and 75% of Generation X (born 1965-1976) shared this sentiment.
Practices utilizing patient portal should continue to promote its benefits and encourage patients to login to patient portal. Studies demonstrate that phone volume into the office decreases and the calls that do come into the office are completed quicker, consequently cutting down administrative costs.
As patients become educated healthcare consumers, practices without a patient portal could begin to see a decline in their patient load. A recent study identified that 59% of Generation Y respondents (born mid-1970-2000) would switch doctors for one with better online access.
TSI Healthcare recognizes the impact of patient portals by offering its clients NextGen’s Patient Portal. Patient Portal clearly increases the quality of care by engaging both patients and providers.
Patient Portal is an online tool allowing patients to access their health information and communicate with their provider, ultimately creating a more educated health consumer. Typically, a patient portal is an add-on to your current EHR system, but some wonder if it is worth the investment.
Studies demonstrate patients’ desire to utilize a patient portal. Recently, 72% of consumers polled reported that they would use patient portal or another tool to assist them in paying bills and communicating with providers. It’s not just young adults seeking these services either: 67% of the baby boomer generation (born 1946-1964) and 75% of Generation X (born 1965-1976) shared this sentiment.
Practices utilizing patient portal should continue to promote its benefits and encourage patients to login to patient portal. Studies demonstrate that phone volume into the office decreases and the calls that do come into the office are completed quicker, consequently cutting down administrative costs.
As patients become educated healthcare consumers, practices without a patient portal could begin to see a decline in their patient load. A recent study identified that 59% of Generation Y respondents (born mid-1970-2000) would switch doctors for one with better online access.
TSI Healthcare recognizes the impact of patient portals by offering its clients NextGen’s Patient Portal. Patient Portal clearly increases the quality of care by engaging both patients and providers.
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